Return Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Cancellation
We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at Cares@hikariled.com as long as it has not been shipped.
Return or Resend
Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
We offer a 15-day hassle-free return policy for orders shipped within the United States. If you are not completely satisfied with your purchase, you may return the product within 15 days from the date of delivery, and we will provide a full refund. To be eligible for free returns, the order must be shipped to an address within the United States.
For international orders (orders shipped outside the United States), customers are responsible for covering the return shipping costs. If you wish to return a product, please contact our customer support to initiate the return process. We will provide further instructions on how to return the item and receive a refund. Please note that return shipping costs for international orders will not be covered by our company.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team via Cares@hikariled.com for more information.
You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
2.Resend:
if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.
If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.
Special circumstances explanation (if applicable)
-
Customers must ensure that the returned items are complete and in a sellable condition in order to receive a full refund. If the items are damaged or impaired during the return process, the seller reserves the right to determine the refund amount based on the degree of damage.
-
Throughout the transaction process, the seller is responsible for ensuring the accuracy and completeness of the items and for delivering them to the relevant carrier. If issues such as loss or delivery delays occur due to the carrier, the seller will negotiate and resolve the matter with the carrier, and the buyer will not be held responsible. If items are lost after delivery, the buyer should communicate with the carrier to resolve the issue. The seller will assist in the communication but will not assume any responsibility.
-
Before shipping, the seller must ensure the accuracy and completeness of the items and provide relevant evidence. Under this premise, if the buyer receives products that do not match the ordered items, the buyer should communicate with the carrier to resolve the issue. The seller will assist in the communication but will not assume any responsibility.